At Mandalji Mobile, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with our simple return and refund process.
1. Returns Window
You have 7 days from the date you receive your item to request a return.
Items must be in the same condition as received, unused, with original packaging, accessories, and invoice.
2. Return Process
To start a return, you can contact us at:
Email: manoharkumarsah722@gmail.com
Phone: 8084087996
If your return is accepted, we will provide instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
3. Damaged or Wrong Items
Please inspect your order upon delivery. Contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and resolve it promptly.
4. Return Shipping Cost
Defective or Damaged Products
If the return is due to our error (wrong, defective, or damaged item), return shipping will be free of charge.
Customer Remorse
If you change your mind after purchase, return shipping charges may be the responsibility of the customer.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, your refund will be processed through the original payment method within 5–7 business days.
Please note that banks and payment providers may require additional time to process and post the refund to your account.
6. Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products after delivery
- Products without original packaging
- Screen protectors, earphones, and accessories that have been opened or used
- Special order or customised products
- Clearance or sale items (unless damaged or defective)
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: manoharkumarsah722@gmail.com
Phone: 8084087996